Terms & Policies

Delivery Options

• Nationwide courier delivery (at cost)
• Collection – no charge

Delivery Timelines

• Minimum of 4 (Four) to 5 (Five) business days; and
• Deliveries are handled by a third party supplier, any delays incurred once your order has left the warehouse are out of our control.

Collections / Own Courier

Collections are:

• Available only from our office
• Permitted only once the customer has received written confirmation that the order is ready

Collection Hours (Office Hours)

• Monday – Friday: 09:00 – 12:00
• No collections on Saturdays

Delivery is deemed complete at the point of collection.

Risk and Responsibility

All risk in and to the products passes to the customer upon:

• Collection from our office; or
• Handover to the courier

The courier or delivery contractor acts as the customer’s agent, not Euodia’s. Accordingly, damage in transit, courier delays, or lost parcels after risk has passed are not the responsibility of Euodia.

• Orders over 10kg (national) and 20kg (local) will attract additional courier fees, which additional amount will be invoiced separately and must be settled before the package is dispatched;
• Delivery being subject to the Terms and Conditions as outlined by the courier company’s policy;
• Please note that the courier company and costs can change without prior notice.

Clients are responsible for ensuring the address provided can be serviced for door-to-door delivery. Any address provided that cannot be serviced with door-to-door delivery will be delivered according to the courier company’s terms and conditions.

Clients are responsible for ensuring they are available for the delivery of their order. Euodia will not be held responsible for any failed deliveries or deliveries wrongly accepted by someone else.

Euodia reserves the right to package orders according to best practices as advised by the courier partners and risk advisors for our products. No individual packing requests or alterations to the packing process will be accepted.

Change of Delivery Address

• Customers are responsible for providing the correct delivery address in respect of his/her order.
• We use our best endeavours to process your order to you as quickly as possible, accordingly, once your order is placed and processed, no changes may be made to your order and/or delivery address.
• We suggest you double check your delivery address before placing an order, as packages sent to an incorrect address will not be part of our courier services and any additional charges will be for your account.
• If you immediately mail us a change of address, we may be able to update your address or cancel an order if same has not yet been dispatched.

Please ensure you check the order promptly after receiving the products, as refunds will only be accepted within 24 hours of receipt of your products, unless stated otherwise. We will only accept returns in accordance with our return policy as hereinafter set out below.

• You must be in possession of the original receipt.
• The packaging and bottle must have no signs of visible damage.
• Any visible usage will require the discretion of Euodia to assess replacement / refund.
• Refunds on all of the products will only be considered if they are in their original and unopened packaging.
• Should a customer receive their product/s and wish to return the product/s (which are not defective) – the customer shall be liable for the delivery costs of return to us. Refunds will, at our discretion, be refunded to you within 30 (Thirty) days.
• Products sold are subject to availability and in the event of unavailability or an order error, we will issue you with a full refund, or credit, as you may require, within 30 (Thirty) days.

Breakages and Defective Products

• In the event of any defective products or breakages, we will be liable for the delivery costs of replacing the product/s. The obligation in terms hereof shall not extend to any products which have been damaged after collection by the courier company, or at the instance of the customer, or in transit.
• We make every effort to pack our glassware securely, but in the unlikely event of a breakage during shipping, the customer must contact us immediately, in writing, upon receiving the damaged products. Images documenting the breakages / damages indicating the date must be supplied for consideration. We will, based on Euodia’s discretion, either replace the product or provide you with a refund, or credit, as may be required by you.

• Only written cancellations of orders will be accepted, and you must ensure you receive a written confirmation of the cancellation from our office;
• Should an order be cancelled any time after the order has been confirmed by us, an administration fee equivalent to 5% (Five Percent) will be charged;